Shine Decor Delivery Policy Free Shipping

About Shine Decor USA Warehouse

Contact Shine Decor info@shine-decor.com

Inquiry Shine Decor Bulk Inquiry

FAQ
Learn more about our FAQ
FAQ

1. How to make the payment?
-Click Buy Now/Add to Cart and then pay via your bank card or PayPal.

2. Can my order be canceled?
-Orders can be cancelled within 30 minutes of placement. Please send an email requesting the cancellation immediately or call us during our business hours.

3. How my order processed?
-After payment done, we will ship the items out via UPS/USPS and make CI PDF to your e-mail address for reference .

4. Can I get my tracking number if I don’t have an account?
-Tracking numbers will be sent via email to the email address provided by the customer once packages have been shipped. We highly recommend checking all information inputted (Email, Name, Shipping and Billing Address) to avoid any further delays.

5. Can I change my shipping address once the order is placed? If not, what can I do?
-Orders can be modified before we shipped the item out. Please call us or send an email and provide the new shipping address in advance. Please note that modifications are not guaranteed unless confirmed by a representative.

6. How order guaranteed?
-With PayPal safeguard, you are in safe hands. Products with 1-2 year warranty.

7. What if my package arrived damaged / defective?

– Damaged
If package(s) are damaged upon arrival, immediately take pictures of the packaging and item and contact us
along with the images. We can either issue a replacement (if available) or full refund once the package(s)
has been returned back to our facility.

– Defective
-If package(s) are DOA, non-functional or stopped working, please contact us immediately for assistance.
*Please note, a short video or images would help expedite the process as well.

8. How to install lights?
-Check with the user manual in the product page and package you received, or you can just contact us for help.

9. How to make customizing orders?
-Just contact us via e-mail: info@shine-decor.com to tell us your needs and requirements.