Shine Decor Led Strip Neon Light Customer FAQs

April 24, 2023

You can find answers to Shine Decor customers' frequently asked questions. Like how to cut? largest length? can be hardwired? 90-degree install solution and so on.

Important warning:

Our 110V-120V IP65 LED strip neon light is not for the pool or similar background, it is dangerous to cause electric shock. IP 65 LED neon strip light is only for outdoor lighting. IP67 waterproof rate can be used poolside, and the IP68 waterproof rate neon strip is used underwater.

Note: Shine Decor has an IP68 24V smart RGB strip special for swimming, you can search on our website to find this product. But couldn't use our 110V led neon strip for the pool or similar background.

Have any questions feel free to contact us by email: info@shine-decor.com.

1.Do you have any connector pack for 90 degree turn with your led neon strip light?

There are suggestions for the corner installation, please kindly check.

60° soft angle installation. When for 90 angles, leave a 60° soft angle in the corner and use mounting clips in turning places as the below picture shows. Mounting clips are included in each neon rope light pack.

It does not bend at 90°. Please do not fold or crease the light.

60 degree installation showing sample.

neon light strip minimum bending radius is 4cm/1.57inch.

Generally we have the connector pack including the connection wire as below shows. We are wondering if the connection wire is helpful for the corner installation.
Led neon light need connector pack please search connector pack can find this product. Led neon light we dont have L type connector pack, only have straight connector pack.
Led strip light needs a connector pack choose eco strip have 90 degree connector packs.

2. What is the smallest unit if I want to cut 120V led strip light or 120V led neon light?

The cutting unit for both 120V led strip light and led neon rope light is 0.5m (3.28ft). The cutting point (black dot or blank area) is the only area for cutting otherwise it will damage the circuit.

Cut more small units 4.45inch want to buy 120V AC LED neon strip light can choose 120V COB LED Strip Neon Rope Light.

3. Can I hardwire /Wall Switch 120V led strip light and led neon light?

Yes, LED rope and strip lights are able to be hardwired. Please simply cut off the plug (Plug is the red circle one) to do the hardwired. It would be great if this can be finished by a professional electrician.

Please always keep the rectifier after the cutting. The rectifier is the big white piece between the plug and the neon light. The connection method as the below picture shows. (Shine Decor COB Strip neon rope light no rectifier also can do hardwire only need to cut the plug)

4. What is the largest connect length of one 120V led strip light or 120V led neon light?

You can have max 150ft on 1 line. If you need 200ft, you will need to use another outlet, don't hook up to the end of the 150ft section you already made.

5. 120V led strip light and neon strip light can smart control by phone？

Yes, but a separate controller is required. Cut the strip to the desired length and install the smart controller. But Shine Decor led strip lights and led neon lights don't offer smart control function, if you want to smart control your phone, we suggest you buy our silicone neon lights. Those with smart functions and easy to operate. And need a professional electrician to install will be more using guaranteed after installation, and need to use high quantity and famous brand smart controller. Notice that the power rate must arrive at 500W and output voltage AC110V if you want to buy smart controller.

We also don't have brand recommendations. Anyway, we don't recommend you use the smart controller. Because it's complicated project and may ruin the LED neon lights broken if it does not handle it very great or choose brand controller has a problem.

6.The led strip neon lights wall dimmer recommendation?

Yes, all of our 120v neon rope lighting can be dimmed. Please use the appropriate dimmer for each type of lighting. Incandescent Rope Lights can be dimmed using a standard wall dimmer, for LED's please use a dimmer that is rated for use with LED lighting.

Dimmer check on here: https://www.shine-decor.com/collections/dimmer

Wall dimmer we suggest you buy a Lutron wall dimmer. choose a wall dimmer with no less than 230W power, and the voltage starts from 0V. For a specific model please check with Lutron customer services.

Wall dimmer recommends: you can choose Lutron DVWCL-153PH-WH, Lutron CTCL-153PR-WH, or another dimmer model from the market, and make sure to hardwire the lights and the dimmer only by a qualified electrician.

7. How many mounting clips will I need?

Each lighting project is different so the amount of clips required can vary. Generally we recommend that they be used every 6 inches to 1 foot apart. You may require more for mounting around bends or to keep the rope light from sagging between clips.

You can buy extra mounting clips, here is the link: https://www.shine-decor.com/collections/mounting-pack-for-shine-decor-led-neon-light

8.Is it ok to leave the lights out for the winter? What are the temperature exposure recommendations?

Our all led neon strip light working temperture is -4F' TO 120F'. See if this meet your local condition.

9.If you are not sure which accessories to buy?

Please let us know your neon strip Amazon order ID and tell us the accessories part name you want to buy, and we will tell you the right link to buy. We have types led neon lights, if you are not sure please contact us first. Thanks for understanding.

10.Cut question

Note: If you cut a small length and you don't want this length anymore, you can use an end cap to seal the end position. Please search "end cap" on our website, can find an extra end cap pack to buy.

If you cut the original neon strip light into two or more lengths to use, you will need an extra power cord pack/controller pack to making cutted neon light work again! Search power cord pack or controller pack to buy.

11. Don't want to use mounting clips or channel tracks? Can I use glue?

You can use 3M double-sided tape or adhesive glue to stick.

12.What is the different between LED STRIP LIGHT and LED NEON LIGHT?

LED STRIP LIGHT and LED NEON LIGHT are essentially the same, they have different light diffusion effects due to their different outer jacket material. You can see individual light bulbs on the LED STRIP LIGHT when it’s illuminated, whereas you won’t see it on LED NEON LIGHT.

If you want to see bulbs within LED light, you can choose the LED strip light collection on our website.

If you don't want to see bulbs within the led light and dark dots get continuous lighting, please choose the LED neon rope light collection on our website.

https://www.shine-decor.com/collections/110v-120v-led-neon-rope-lights

https://www.shine-decor.com/collections/110v-120v-led-strip-neon-lights

For decoration purposes, LED NEON LIGHT would be the best choice for creating a lighting atmosphere, while LED STRIP LIGHT tends to be placed hidden from direct view, most used for lighting the room instead of using main chandelier on the room and more widely used in residual and commercial applications.

13. Buy guide quick reference

1. Buy the brightest white neon rope light choose COB neon.

2. Buy the brightest white led strip choose Plus Strip.

3. Buy Medium-priced white neon and choose Eco neon, Lum neon, and RGB choose Eco RGB neon.

4. Buy Medium-priced white strip and choose the Eco strip.

5. Buy 4000K white strip choose CCT tunable white strip.

6. Buy low luminance white strip and choose the Lite strip.

7. Buy low luminance RGB strip and choose the Lite RGB strip.

8. Buy pool lighting choose 24V IP68 smart RGB strip.

9. Buy high-priced white neon/strip and choose Proselect neon/Proselect strip.

10. Buy holiday rope lights for holiday festival decorating.

11. Buy RGB neon strip light search RGB.

12. Buy smart neon strip search smart.

14. Website bulk order discount.

1. Meet 10 PCs automatically get 10%OFF. No limit.
2. Meet 5 PCs automatically get 5%OFF. No limit.
3. Meet 20pcs automatically get 15%OFF. No Limit
4. Meet 30pcs automatically get 18%OFF. No Limit
5. Meet 50pcs automatically get 20%OFF. No Limit.

Special discount:

1.Use 5%OFF code "WELCOME" for your first-time order. Only for one time.
2. Refer your friends to buy our products after placing an order, and both of you can get 10%OFF. Click the website's lower left corner "reward" gift icon and click refer to friends to get code.

Note: If you have a large quantity and stock need, please contact our email: info@shine-decor.com.

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3 comments

Help the the z4 pin connector kit will not work for me. I need too speak to someone who may be able too help me. I have called and let messages multiple emails with no response

hello I bought the 30m led neon from amazon . I need to run a light through a large room across a column. I need inside and outside 90 degree corners.

Hi, I need details re/ the Dimmer module fuse & driver access for the accessory module of the single color non-neon flexible rope light.
Thank you, D.H.

Let customers speak for us

from 34 reviews

Very satisfied

Saw the product on Amazon website but purchased directly from Shine Decor. It was almost 20% cheaper buying direct with the first time buyer’s discount. The product arrived 5 days after placing the order. It was well packaged with all the said items included. The surprise came when the lights were turned on. It was brighter than expected and there was not a single non functioning led among the several hundreds of them. The string led is IP 65 but not sure if the rectifier is also waterproof. Highly recommended!

Ken

06/14/2024

110V Eco LED Strip Light 6000K Cool White Energy Efficient 331Lumens/M

Awesome product

Let me start with the customer service is A+. I had a issue that was taken care of quickly. I highly recommend Shine-Decor. I installed the LED neon lights and my deck looks awesome. The colors are crisp and vibrant. I'm glad I went with Shine-Decor.

Eddie

06/03/2024

110V Eco RGB LED Neon Rope Light Long Lasting Bright Remote Control

Great Looking back light

Used this for our business sign as a back light and it looks great. I should have paid more attention to the listing because this particular model does not come with a remote so it has to be hooked up to a plug on a switch or be unplugged when not in use but that is no fault of the product only my own.

Robert Milane

03/09/2024

110V Eco LED Neon Rope Light Daylight White 4500K Energy Efficient 189Lumens/M

Cool white led strip lights

These lights replaced some tube lights that were starting to fail. They are true daylight. Colour and brightness is great.

Gary

12/07/2023

110V High-Priced LED Neon Light-ProSelect Neon 6500K Cool White

steve adams

10/07/2023

110V Led Neon Rope Light 6500K Cool White Proselect Neon High-Priced 220Lumens/M

Looks gorgeous on the ledge of the lobby of a student residence

50' Cool White rope. The plug was cut off and the rope is spliced to 110V supply in an electrical box

bdareys@ciena.com

09/20/2023

Great light

Made the building light up. Looks great.

Marian Campoy

09/19/2023

Shine decor 24v RBG/ W 16.4 foot neon rope light

Neon rope light @ 16,4 was used on a cantilever section of the back deck to highlight the river rock below. Have had great success with shine decor in some of my other lighting project. Excellent product. Length chosen to accommodate deck width to minimize waste.

Vaughan Miller

09/08/2023

24V Smart RGBW Neon Rope Light Hands Free Control 16FT

Good product

The light puts out nice consistent light, better then i expected even. The track was a little awkward to work with cause of the tiny screws provided but once in place it looks real nice. The longer track is definitely recommended if straight lines are the goal. Will certainly come back for more should i have a place that could use the added ambience or added light.

Csaba P

07/27/2023