Shipping & Return
1. How long will I receive my Item?
---We will usually take 1 day to handle your order and arrange the shipment. Normally you will receive your items in 3-5 business days.
2. What is your delivery area?
---US &CA, Free shipping all over the US and CA.
---Besides US&CA countries, we ship from CN or US, before placing an order, please check the executed shipping fee with Shine Decor.
3. How will my items be shipped?
---Item ship from LA warehouse: We mostly choose FedEx and USPS as our carriers.
--Item ship from CA warehouse: We mostly choose FedEx and USPS as our carriers.
---Item shipped from China: The DHL is our logistics partner.
4. Are they free of shipping?
--- USA, CA all free shipping with no minimum order limit. Free shipping depends on we have local stock in the US and CA warehouses, if don't have local stock, we may need to collect the shipping fee.
---Other countries contact us Shine Decor to confirm the shipping fee.
4. If I ordered several items, will they be delivered at the same time?
---We will try to make all your item in one package, but sometimes our items are not always sent together for different warehouse stock quantity reasons. Once your item starts to ship, we will send the shipment notification email.
5. What can I do if I need to change the shipping address after the item has been shipped out?
---Sorry, we cannot change the shipping address when the item is in transmit.
6. If what I received is not what I ordered and having a problem when using it, what should I do?
---Please feel no worries, please contact firstname.lastname@example.org for the right item shipping.
1.30-Day Money-Back Guarantee for retail order for no reasons
You can return the undamaged item within 30 days since the delivery date if you don’t need the item anymore for a full refund. No restocking fee will be charged. Please check the detailed return process.
2. Return Process:
- Please contact our customer service team firstly via email: email@example.com, firstname.lastname@example.org or call us: +001 (909) 990 7893 . And show us your order record.
- Once upon your request approval, please ship the items back to the LA warehouse.
- Send the tracking information to Shine-Decor via mail email@example.com or firstname.lastname@example.org
- After we received the return with inspection, we will issue a refund within 1 business day as a refund policy claimed.
3. Return address
4097 Temple City Blvd,
El Monte, CA 91731 USA
2. In original packaging
3. Included all components
Returns may be rejected if items don't meet the above requirements. Please note we will not accept any return or exchange after 30 days when there is no quality problem.
For the non-quality reason, ShineDecor will not cover the shipping costs, the buyer is responsible for the shipping cost.
For Customization products, ShineDecor rejects the refund once the production started.
1. Items received and inspected the status.
2. ShineDecor will action and refund within 1 business day.
3. The refund will be applied to your credit card or the original way you paid at once or in about 3 days.
Quality-Related Issues (Damaged or Defective Items)
All the items will be inspected before shipping to ensure its function and appearance are under good condition. If the items arrived at your hand is broken or defective, please note the following:
1. Take pictures and videos to present the problem and then contact our customer support team via email email@example.com, or call us at +001 (909) 990 7893, within 7 days since the date you received it.
2. We will arrange the replacement shipping or refund immediately after we defined that the damage/defective is our items issue or quality problem. If replacement is sent, ShineDecor will afford the replacement shipping cost; If a refund, ShineDecor will refund all your costs.
3. ShineDecor will provide a free replacement (Free shipping) or a refund. And If the defective item needs to be shipped back, ShineDecor will take charge of all the shipping fee (Please kindly inform us of the estimated shipping fee, ShineDecor will pay it to your Paypal before shipping).
4. If the damage is found to be caused by shipping or improper packing, there is no need to ship back the original one, and we will do the new replacement arrangement with free shipping.
1. If you prefer different color, size, or product model of your item, we will assist you with exchange for replacement. The process is similar with the return policy when you don’t need our item and no restocking fee will be charged. Please make sure the item you would like to exchange is from us, since there are product code on our product package, please check it clearly before return.
2. ShineDecor will not afford the shipping cost of the exchanged items from both ship back and reship unless the item received is damaged, defective, or incorrect.
3.If the item you're exchanging costs less than your original purchase, we'll refund you the difference of price. If the new item costs more, we'll charge you for the difference of price.