Pleased! Works as advertised.
USA Warehouse for US Customers- Free Shipping, Tax Free
- It takes 3-5 business day delivery time to Ship products from our USA warehouse to customers in the US.
- An item is usually shipped (via UPS/USPS) the same day or 24 hours after purchase.
- Once the item is shipped out, you will get a CI PDF from us for record.
- You will be updated with the shipping status via our email.
Return Policy for Damaged/Defective Items
- If you found your item was defective unfortunately, we are sorry for the unexpected shopping experience. Please kindly provide the proof of damage and proof of purchase (Picture or Video) to us.
- With the guarantee of accurate and prompt return process, please contact our Customer Support team via mail email@example.com or call at +86 166 8054 7173 within 7 days after delivery.
- Shine Decor will provide a free replacement (Free shipping) or a refund. And If the defective item needs to be shipped back, we will take charge of all the shipping fee (Please inform us the estimated shipping fee, we will pay it to your Paypal before shipping start).
- If the damage is found to be caused by shipping or improper packing, Shine Decor will do the new replacement arrangement with free shipping, while you needn't to ship back the original one.
Please send your return light to the address below:
Min Fang - Annie
4097 Temple City Blvd
CA 91731 United States
+1 909 990 7893
- Send tracking information to Shine Decor via mail firstname.lastname@example.org.
- After we received the return with inspection, we will issue a refund as a refund policy claimed.
For further information, we provide a detailed shipping & return policy page. Should there be any questions, you are encouraged to send us an email for assistance.
Let customers speak for us
I was installing lights on the ledge of my back porch and the channel track worked perfectly for a clean install.
110V 7x13.5mm LED Strip Light-ColdProtect Strip
RGB Silicone Neon Light with APP Bluetooth
Hieverything seems to be ok, but because of COVID 19, I havent been able to have it installed, it will be installed in 2 months from now. I will get back to you then.
The material is well made and rugged enough to ensure confidence in using it outdoors. I have looked at several neon rope lights and this system is on par with rope lights which are far more expensive. Shine does need to look at developing connectors which accommodate 90-degree corners which are an issue in any installation. If they can fulfill this requirement, I believe their rope light system sales will really take off. Hint: look carefully at your straight 2-pin straight connector and simply have the rigid plastic connector formed as an 90-degree 2- pin fixture.
The best product and service, I will purchase again.
Pleased! Works as advertised.
Placed your neon light strip to light up an interior glass block window. I would like to send you a couple photos.
Best customer service ever!
I needed two additional connecting part kits for my installation project. They arrived quickly within 3-days of ordering. Quality components and sealed packages as advertised. Very pleased and will certainly purchase again for future projects.
I purchased to provide custom illumination to a (5) shelf Kitchen Pantry project for my client. Very bright...exceeded my expectations. Easy to install and link up separate shelves via connector cables for my shelf configuration. Note: Make sure "small arrows" (on LED strip) are all oriented in the same direction during install and you won't have a problem as they are polarized. I used double sided tape and the included 6 x 10 mm bracket clips to install them. Cool to the touch and perfect for non-traditional lighting needs.
Very impressed and will purchase again. Support help was very responsive to my questions to help me correct my error during the install.
120V 12.5x23mm LED RGB Neon Rope Light - 16.4ft
U guys send me wrong products, instead of 4 pin u guys send me 2 pin controler, can you please let me know where to send it back, so I get the right product. Thanks.
Responsive and good service.